Product Information

Where can I find ingredient, allergen and nutritional information?
You can find ingredients lists, allergens, and nutrition information here.

How do I prepare my HydroBakes mix?
Please visit our preparation page here.

I have a major nut allergy. Is HydroBakes safe for me?
We make every flavor in a kitchen that also produces products that contain milk, eggs, peanuts, tree nuts, soy, and wheat. But we follow good manufacturing processes and organize our production days to go from the least amount of allergens to most, and always wash, rinse, and sanitize equipment between each flavor.

Do you have gluten-free flavors?
No, sorry. Interested in a gluten-free option? Let us know here.

Do you have vegan flavors?
All our products are vegan! And, with our ‘just add water’ approach, there is no need to figure out tricky vegan baking substitutions to mix and bake our cookies.

How should the baked cookies be stored?
Once baked, cookies can be stored at room temperature in a sealed container 2-3 days, or in the refrigerator for 1-2 weeks. Baked cookies can also be stored in the freezer for up to 6 months.

Are any of your flavors sugar-free?
No, sorry. Contact us if this is something you would like to see.

Is Hydro Bakes Kosher certified?
No, sorry. Let us know here if you would like Hydro Bakes to be Kosher certified. 

Marshmallows usually contain gelatin and are not vegan. How is the Dark Chocolate Toasted Marshmallow flavor vegan?
We use Dandies Marshmallows, another local Chicago company! They are vegan marshmallows. More info can be found here.

My local grocery doesn't carry HydroBakes. How can I change this?
Make a request to a store manager or customer service clerk, and feel free to let us know that you want a certain store to carry our products. Contact us here.

What is the shelf life of your products?
The shelf life of our products is ~6 months.

Shipping & Returns

When will my order ship?
Please allow 1-3 business days to pack and ship out your order. It may take up to 7 days to process depending on demand.

How is my shipping calculated?
Our shipping rates are determined by location and the total weight of your order. Shipping rates will be calculated and displayed at checkout! FYI, orders over $50 ship for free!

I have a question about my order, what should I do?
Please visit our contact page and fill out our contact form with any questions regarding your order. We’re happy to answer questions about Orders, Order Modifications, Shipping, Returns, & Cancellations.

What is your return policy?
We do not accept returns, but if your products arrive damaged or defective, we are happy to provide a replacement. Please contact us here within 7 days of delivery.